20000 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy explains how the 20000 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your data transparently, securely, and responsibly.
Effective date: 1 January 2026. Please read this policy before using our platform.
Types of Information We Collect
When you register and use the 20000 platform, we collect several categories of information for the purposes set out in this policy:
Account Information
Full name, date of birth, email address, phone number, username and encrypted password. This information is required to create and verify your account.
Identity Verification Information
A copy of your national ID or passport, a verification selfie, and proof of address, required to complete identity verification (KYC) before your first withdrawal is processed.
Payment & Transaction Information
Local bank account details, e-wallet account numbers (Touch 'n Go, etc.), and deposit and withdrawal history in MYR. Full card numbers are not stored on our servers.
Technical & Usage Data
IP address, device type, operating system, web browser, pages visited, session duration, and interaction log data. This information is collected automatically for security and platform improvement purposes.
How We Use Your Information
20000 uses the information we collect solely for legitimate and transparent purposes. We do not sell user data to any third party for marketing. The primary uses of your data are as follows:
- Securely creating, verifying, and managing user accounts.
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
- Detecting and preventing fraud, money laundering, and other unlawful activities.
- Delivering effective customer support and responding to user enquiries.
- Sending important notifications related to your account, security, and platform updates.
- Complying with legal obligations and the requirements of relevant authorities in Malaysia.
- Improves the user experience based on anonymised usage data.
Should we wish to use your data for any purpose not listed above, we will seek your consent beforehand.
Cookies & Tracking Technologies
The 20000 platform uses cookies and similar technologies to enhance the functionality and security of the user experience. We use three types of cookies:
Essential Cookies
Required for core platform functions such as login authentication, session management and account security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies
Collects anonymised data on how users interact with the platform to help us identify technical issues and improve navigation. All data is aggregated and cannot be linked to any individual.
Preference Cookies
Stores user preferences such as language selection and display settings to ensure a more comfortable experience on every visit. You can manage your cookie preferences through your browser settings at any time.
Data Storage, Security & Sharing
Security Measures
All user data is stored on servers protected by SSL encryption and strict access controls. Passwords are stored as irreversible hashes. Continuous monitoring systems are in place to detect any unauthorised access attempts.
Data Retention Period
Active account information is retained for as long as your account remains active. Following account closure, data is kept for seven years to comply with Malaysian financial regulatory requirements. Technical data and system logs are retained for 12 months.
Third-Party Sharing
20000 does not sell or rent users' personal data to any third party. We may share data only in the following limited circumstances: with legitimate payment service providers to process MYR transactions, with Malaysian legal authorities when required by court order or applicable law, and with technical service providers bound by strict confidentiality agreements.
User Rights & How to Contact Us
As a 20000 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time through customer support.
If your information is inaccurate or out of date, you can request a correction through the account settings section or by contacting our support team.
You may request account closure and data deletion, subject to data retention obligations required by law.
Amendments to This Policy
20000 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via platform notifications. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Us About Privacy
For any enquiries, complaints or requests relating to privacy and data protection, please reach out to our team. Support email: [email protected]. Our team will respond within three business days. You may also refer to FAQ page for general questions about your account and privacy.
Your Privacy is Our Priority
Register for a 20000 account with confidence — your data is protected and handled transparently in accordance with this policy.